If customers walk in, emberry keeps your rating climbing.
Branded surveys behind a QR at the counter, private by default. Invite every identified customer to review you on Google, open a case on a bad experience so you can fix it first, and put a wall of real reviews on your website, all from the one place.
Every identified answer gets the same Google review invite, never chosen by the score someone left. The only difference is you get to fix a problem first.
A bad day becomes a fix, not a 1-star review.
What happens next depends on how a customer answers, not on how you'd like them to. Every customer who leaves their name gets the same invite to review you on Google, whatever score they left. What a rough experience changes is that a case opens too, so you get the first chance to make it right, often before it would ever have become a public one-star.
- Private by default. Feedback comes to you first, in your own channel, not straight onto a public review site.
- The same Google invite for everyone. Every customer who leaves their name sees the one-tap review prompt. It's never chosen by the score they gave, which is what keeps it inside Google's rules.
- A rough experience opens a case. You get the first chance to make it right, the honest way to keep a one-star from being written at all.
Surveys customers actually finish, that work harder for you.
A few short questions in your colours, scanned at the counter or texted afterward, answered in under a minute. Under that simplicity, the survey is doing a lot: fully customisable, tagged to the things you care about, and built to get you more than just a score.
- Anonymous or identified, their call. Let customers stay anonymous to lift honesty and response rates, or verify with an OTP so you can reply.
- Ask the right five questions. The shape of the survey changes to fit your business, the product underneath stays the same. Your logo, your colours.
- Captures testimonial verbatim. Positive comments become quotes you can publish, with permission, straight to your marketing.
- The same Google invite for everyone. At the end, every identified customer gets the same one-tap prompt to review you on Google, never chosen by their score.
- Live in minutes. Print a QR, put it where customers pay, and you're collecting feedback the same day.
One survey, everywhere your customers are.
It's the same link behind everything below. Print it, tap it, email it, or text it, whatever fits the moment. Every response lands in the one dashboard. The links and QR shown here are a sample.
How are we doing?
Scan to share quick,
private feedback.
To: customers
Private praise, turned into a public wall.
Nothing here is published without permission. At the end of the survey, every customer can give an optional okay to share their words publicly, initials only, and only those replies become this live, verified wall of reviews on your own website. Always fresh, never copy-pasted. Here's a mock-up using test data, shown exactly as it would sit on your site.
Friendly, professional and genuinely helpful. I walked out happier than I walked in, which is all you can ask.
They clearly take pride in what they do. Every detail was spot on and the service was warm and easy.
Had a small issue and they turned it around so gracefully I ended up recommending them to three friends.
Consistent, reliable, and always a pleasure. It's become my default and I don't shop around anymore.
Great value and even better people. You can tell they actually care whether you're happy.
Fast, friendly, and they remembered me the second time. Little things like that earn a lot of loyalty.
I left a bit of feedback and they actually acted on it next time I came in. Rare and very appreciated.
Honestly the best in the area. Welcoming, well run, and worth every cent. Couldn't recommend more.
A concern becomes a case, not a complaint.
When a customer flags something, a long wait, a mix-up, or a rushed interaction, emberry opens a case automatically, routes it to the right person, and starts a clock. Nothing sits unseen, and you can make it right before it becomes a public review.
Low answer
A 1–2 star response is flagged the moment it lands.
Case opens
A case is created and linked to the feedback automatically.
Routed
It lands with the right owner, manager, or team lead.
Clock starts
An SLA timer tracks how long it takes to respond.
Resolved
Closed with a note, and counted in your resolution stats.
“Felt a bit rushed today and my questions got half-answered. Everyone's usually lovely, it was just busier than usual.”
- Case opened from feedbackAuto · 11:20 AM
- Routed to Jess, owner11:20 AM
- Reviewed the busy period with the team12:05 PM
- Resolved · adjusted the roster, reached out to the customer12:25 PM
Illustrative case · linked to the feedback that triggered it
Common questions, answered.
Does emberry fit my type of business?
Do customers need an app?
How does it protect my reputation?
Where is my data stored?
Get your first survey live.
Start free, or book a walkthrough and we'll set up your first QR survey with you. We'll be in touch the same day during business hours.