Your brand on every screen a customer sees.
Your logo, your colours, your name. The only mark of ours left is a small "powered by" footer credit. Enterprise can take that off too.
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What it does
Built for what happens after the rating.
Most survey platforms stop at the chart. emberry is a customer experience platform that keeps going: branded right through, the right question to the right person, a sensible next step when something goes wrong. Here is everything it does, end to end.
Tag a question once. It counts as evidence everywhere.
Each question carries the standards it speaks to. We've pre-loaded the common ones (NQS for childcare, Aged Care, NDIS). Bring your own if you have a custom framework. One pool of questions, properly tagged, replaces the spreadsheet you've been keeping. Skip this entire feature if you don't need it.
The right question for the right moment.
No one sees the same question twice in a row. emberry serves the one that's gone longest without being asked, in the topic that's gone longest without being sampled. Even coverage across your whole account, no survey fatigue.
When something's wrong, ask what's wrong.
A low rating, a sad face, a low slider: emberry slides in a quick follow-up to ask what made it hard. A few options to tap, a text box if they want to say more, a skip link if they don't. The answer goes somewhere, not into a void.
Let customers pick what they want to talk about.
A customer with something specific to say shouldn't have to wait for the right question to come up. Pick a topic, answer questions about that.
Let customers choose their comfort level.
Some people will give their name. Some won't. emberry runs both paths in the same survey. Identified feedback has optional OTP verified by email or SMS, so when you reply, you reply to a real inbox. Anonymous feedback runs a quick spam check at submit, so the noise stays out.
Bad feedback becomes a task, not a chart.
Set-up negative answers to open a case, route it to the right person, and start a clock. You can see how quickly each site resolves things, so you know which sites are catching problems and which are letting them sit.
A draft question library from a one-line idea.
Tell it what you want to learn. It drafts the questions, suggests follow-ups, and pre-tags them against your standards. Every draft is logged and editable. Nothing reaches a customer until a person signs it off.
One account, several voices.
Parents, educators, employees, customers. Each one gets its own questions, its own headline score, all rolling up into the same view. Run the staff pulse and the parent survey from the same place, without crossing the wires.
Site leads can flip their own switches.
Anonymous on or off, the review prompt on or off, site contact information. Site settings always beat account settings, so a site lead can turn something off and trust it stays off.
QR codes and short URLs, as many as you want.
Make one per till, one per table, one per email signature. Each one can ask about different things, cap the question count, and carry its own review URL.
A one-tap nudge to Google, at the end.
After a customer finishes, emberry can ask if they'd leave a Google review. It's either on for everyone or off for everyone, never shown based on the score someone gave. That's what keeps it inside Google's rules. A modest, well-placed nudge that lifts your public reviews without putting your listing at risk.
A score you can actually defend.
One headline score for the account, balanced evenly across topics, so one busy topic can't drown out the rest. Trend it over time, break it down by site, by audience, by topic. When the board asks why the number moved, you can answer the actual question.
The boring boxes a security review ticks.
Hosted in Sydney by default. Google or Microsoft login on Standard, your company's own login on Enterprise. Every change is logged. Every customer screen works with screen readers and keyboards, with text that's easy to read.
See it on your own counter.
Start free and watch the first answers land. Or book a walkthrough and we'll show you around.