Digital intake. Live in minutes.
Digital intakes ready for QR, email, SMS, table NFC - you decide. Read feedback as it comes in live. No setup project, no consultant, nothing to configure that you don't want to.
One counter or one hundred sites, we got you covered
Customer feedback that protects your revenue and reputation.
Customers tell you what they think, all in your brand. Adding more sites, or working in a regulated sector? The rest of the platform is ready when you are.
Built and hosted in Australia30 day risk free trialCancel any time
One product, three speeds
Start small. Grow when you're ready.
The same product fits a single cafe and a hundred-site operator. The features you don't need stay out of the way until you ask for them.
Every store on the same page.
Branded to your business. A view that rolls every store together, a league table when you want to compare, a Google review prompt at the end to boost your public reputation. The thing head office wished it had before scaling.
Every response, evidence you can show.
A question library tagged to the standards you operate under. Different audiences (families, residents, staff) ask different things. Negative answers open a case with a clock on it. A summary the board can stand behind.
What it does
Built for what happens after the rating.
Most survey platforms stop at the chart. emberry is a customer experience platform that keeps going: branded right through, the right question to the right person, a sensible next step when something goes wrong.
Your brand on every screen a customer sees.
Your logo, your colours, your name. The only mark of ours left is a small "powered by" footer credit. Enterprise can take that off too.
Tag a question once. It counts as evidence everywhere.
Each question carries the standards it speaks to. We've pre-loaded the common ones (NQS for childcare, Aged Care, NDIS). Bring your own if you have a custom framework. One pool of questions, properly tagged, replaces the spreadsheet you've been keeping. Skip this entire feature if you don't need it.
The right question for the right moment.
No one sees the same question twice in a row. emberry serves the one that's gone longest without being asked, in the topic that's gone longest without being sampled. Even coverage across your whole account, no survey fatigue.
When something's wrong, ask what's wrong.
A low rating, a sad face, a low slider: emberry slides in a quick follow-up to ask what made it hard. A few options to tap, a text box if they want to say more, a skip link if they don't. The answer goes somewhere, not into a void.
Who it's for
Whatever you sell, we have a shape for it.
Same product, different switches flipped. The regulated sectors below come with their framework pre-loaded, and it fits any brick-and-mortar business besides.
Childcare
Early learning
Parent voice ready for assessment and rating cycles, tagged against NQS out of the box. An educator pulse running alongside, kept separate but rolling up to the same number.
Aged careResidential aged care
Resident, family, and staff voice in one place, tagged against the Aged Care Quality Standards. Mealtime, dignity, and clinical care topics come pre-loaded. Live in hours, not quarters.
DisabilityDisability services
Participant choice and control, made measurable. Tagged against the NDIS Practice Standards. Surveys that respect cognitive load and follow-ups that don't push.
HealthcareClinics & allied health
Patient experience surveys tagged against whichever framework you accredit under. Verified email when you need to attach feedback to a record; anonymous when you don't.
Foundations
The unglamorous work, done quietly.
The things you assume are already there. They are.
Hosted in Australia
Sydney by default, for every account. No extra contract, no extra cost.
Every change, logged
Who did what, when. Filter by site, by user, by date. Export when an auditor asks.
Spam under control
A spam check catches the obvious. Submission limits stop the rest. You don't read junk dressed up as feedback.
Accessible by default
Works with screen readers and keyboards, with text that's easy to read. Every screen a customer sees is built that way.
- Where it runs
- Sydney, for every account.
- Account shape
- One account per organisation. Your brand, your topics, your standards, your audiences.
- Login
- Customers verify with an OTP code (optional) when they identify. Your team signs in with Google or Microsoft on Standard, or your company's own login on Enterprise.
- Channels
- Digital: QR, Email, SMS, NFC tags - you choose.
- Billing
- Monthly per site, in AUD. Standard, Premium, Enterprise. Cancel any time.
- Integrations
- New responses and cases can be sent straight to your own systems (webhooks). Download everything as a spreadsheet. Alerts by Slack or email.
- Compliance
- Every change is logged, and you can download the log. Your data is yours, and you can take it with you. Built to follow Australian privacy law.
- Accessibility
- Every screen a customer sees works with screen readers and keyboards, with text that's easy to read.
Pricing
Monthly. Per site. AUD.
Three tiers, switch any time. Nothing to negotiate before you can see it working.
Standard
$49AUD / site / month
For single venues and small teams. Everything you need to listen to customers and reply when something goes wrong.
Start freePremium
$109AUD / site / month
For operators who need case management, the regulator layer, AI tools, or several audiences in one account.
Start freeEnterprise
Custom50+ sites
For groups with 50+ sites, your own company login, or your own regulator framework.
Talk to usFAQ
Questions buyers actually ask.
From single venues to fifty-site operators. The things people want to know before they start.
Do I need to be in a regulated industry to use emberry?
No. emberry is a customer feedback platform first. The regulator layer is one feature you switch on if your sector needs it. Cafes, hotels, and shops can use it just for ratings and comments, with no compliance features in sight.
Is emberry a survey platform or a customer experience (CX) platform?
Both. At its simplest, it's a survey platform: branded customer experience surveys behind a QR code or a link. Around that sits the full CX platform: follow-ups when something goes wrong, cases with deadlines, trends over time, and a regulator layer for sectors that need evidence.
Is it really branded as ours on every screen?
Yes. Your logo, colours, and name replace ours on every customer-facing screen. The only emberry mark left is a small footer credit, and Enterprise can turn that off.
How does the regulator layer work?
Each question carries the standards it speaks to. We pre-load common ones, including NQS for childcare, the Aged Care Quality Standards, and NDIS. Bring your own if you have a custom framework. One pool of questions, properly tagged, becomes evidence across every linked standard. You stop asking the same thing five different ways.
Can it run 50 sites?
Yes. One account can carry hundreds of sites. Each site gets its own contact details, its own review link, its own QR codes, and its own questions. One thing to know: your logo and colours are set once for the whole account, so every site shares the same look. A site lead can still switch things off for their own site and trust they stay off.
How do you stop people seeing the same question over and over?
We show the question that has gone longest without being asked, across the topic that has gone longest without being sampled. Coverage stays even across your whole account, and the same person doesn't get the same question twice in a row.
What happens when someone leaves negative feedback?
Two stars or fewer, a sad face, a low slider, a low rating: emberry slides in a follow-up to ask what made it hard. Then it opens a case, routes it to the right person, and starts a clock. The case sits in their inbox until it is resolved.
Where is the data hosted?
Sydney. Every change is logged. Google or Microsoft login on Standard, your company's own login on Enterprise.
What does the AI do, and do my customers ever see it?
It drafts your question library from a one-line idea, suggests follow-ups, and pre-tags them against your standards. A human approves before anything goes live. Customers only ever see questions a person signed off.
What is the Google review prompt, and is it allowed?
After a customer finishes, emberry can show a one-tap prompt to leave a Google review. It is either on for everyone or off for everyone. It never decides based on the score someone gave, which is what keeps it within Google's rules.
One counter, or a hundred sites.
Start free. See what customers say. Book a walkthrough if you'd rather have someone show you around.
Get started
Let's get your first survey live.
Pick the option that suits you. We'll be in touch same day during business hours.