A score rarely tells the whole story
You need to know why a family feels that way before you know what to improve.
When a score drops
For multi-centre childcare providersHear families.
Hear families.
Follow through.
Show what changed.
Turn family and educator feedback into owned actions and QIP-ready evidence, without replacing your childcare system.
Little Cups Early Learning
Clarkson · FeedbackEducators & care
How well do our educators know and care for your child?
Tap a star. One tap to choose.
Sending as Sarah · only the Little Cups Early Learning team will see this.
Skip this oneContinue
NQS questions ready to useYour own surveys, in your wordsEvery concern has an owner and historyKeep the childcare system you already use
Ask → understand → reply → improve
Easy for familiesA link or QR code. No app needed.
Keep your current systemEmberry works alongside it.
Clear accountabilityOwner, due date and full history.
Ready for your QIPFeedback already linked to the NQS.
Accountability and NQS mapping are on Premium and above.
The everyday reality
Good work gets lost in too many places.
Your team is already listening, following up and making things better. The hard part is keeping the full story together when feedback, notes, actions and QIP evidence all live in different places.
Good intentions do not guarantee follow-through
Without a clear owner and due date, the next step can disappear into an inbox or someone's memory.
When something needs doing
A scattered history is hard to use as proof
When feedback, replies and actions live apart, your team has to rebuild the QIP evidence trail later.
At assessment and rating
Emberry turns a conversation into visible improvement
Hear the story, respond, follow through and keep a clear record of what changed.
Built for what happens next
Collecting answers is only the beginning.
Emberry brings family and educator feedback, incidents and everyday observations into one clear story. Your team can act, follow through and keep the evidence ready for the QIP.
Know the story behind every score.
Ask your own questions or start with NQS questions ready to use. Families and educators can add detail and, when they choose, your team can reply privately.
Little Cups Early Learning
Clarkson · FeedbackHow likely are you to recommend us to another family?
To a friend looking for care.
0
1
2
3
4
5
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8
9
10
0 = Not at all · 10 = Very likely
What would make it better?
CommunicationSettling inMealsEducators
Add any detail. Days, rooms, educators. The team will see this with your rating.
Skip this oneContinue
What it gives youUnderstand sooner. Respond with care.
Every important next step has an owner.
When feedback, an incident or an everyday observation needs attention, it becomes a clear follow-up with an owner, a due date and every update kept together.
Case #2041In progressPDPriya DesaiCentre DirectorAssigned todayDue todayWhat it gives youNothing gets overlooked or lost.
Turn everyday improvement into evidence.
Feedback, observations, actions and outcomes stay connected to the right NQS area, so your QIP review starts with the story already there.
Rating · 90d▲ 0.54.3What it gives youLess rebuilding. More improving.
A complete feedback loop
From “tell us more” to “here's what changed.”
Families feel heard, every concern is followed through to resolution, and the people and the proof stay connected, so the full story is ready for your QIP.
01Ask
NQS 6.1.2
“How well do we keep you informed?”
Tap a star. One tap to choose.
Ask what matters
Use your own survey or start with childcare questions built around the NQS.
02Understand
What would make it better?
CommunicationSettling in
Pickup felt rushed on Tuesday. The room was busy and I could not ask how his day went.
Hear the story behind the answer
Families can explain what is behind a score, and your team can reply.
03OwnPremium and above
Case #2041In progress
“Pickup felt rushed on Tuesday.”
PDPriya DesaiCentre Director
Assigned todayDue today
Make sure someone follows through
Every concern has an owner, a due date and a clear history from open to resolved.
04Ready
Draft QIPReady to review
- QA 6 · Partnerships
- QA 2 · Safety
- QA 7 · Governance
- QA 5 · Relationships
Your QIP takes shape
The story is organised into a draft QIP and regular reports, ready for review.
A clear view for your whole team
Know what needs attention. Know who is handling it.
Whether it begins with feedback, an incident or something an educator notices, every follow-up has an owner, a due date and a clear history. Leaders can support the right centre without taking the work away from local teams.
- See every open follow-up and who owns it
- Keep replies, actions and closure notes together
- Walk into QIP reviews with the history already there
Made for the people doing the work
A clear next step for everyone.
Each person sees what matters to them, in words that make sense. Emberry works alongside the systems your team already knows, so there is no big platform change.
Owners and CEOs
See what is happening across all your centres.
Quality and Operations Managers
Review a QIP evidence trail that is already taking shape.
Centre Directors
Know what to do next and keep it moving.
Families and Educators
Share a thought quickly and feel heard.
Fits around what you already have
Keep your childcare management system. Add a clearer way to improve.
Emberry sits alongside the systems your team already uses. It brings feedback, incidents and everyday observations into one clear story, gives each next step an owner and keeps the evidence ready for your QIP.
Book a walkthroughXap
Xplor
Storypark
OWNA
Microsoft
Google
Emberry works alongside these systems. Names and logos are their owners’ own, and do not indicate a data integration or a partnership.
Straight answers
The questions we would ask too.
It should be easy to understand what Emberry does and what it does not do.
Do we need to replace our childcare management system?
No. Emberry works alongside the system your centres already use. It focuses on listening, following through and keeping evidence of improvement together, rather than trying to manage every part of your centre.
Can we ask our own questions?
Yes. Use your own questions and wording, or start with the ready-made childcare question library. The NQS questions are already linked to the relevant Quality Areas, so the feedback is easier to use later.
Can families reply without downloading an app?
Yes. Families open a short survey from a link or QR code. They can stay anonymous, or choose to identify themselves so your team can respond directly.
What happens when feedback, an incident or an observation needs action?
It can become a clear follow-up linked to the original record. It has an owner, a due date and a complete history, so nothing sits unseen and the outcome is kept as evidence.
Does Emberry write our QIP and reports for us?
Emberry brings together the feedback, follow-up and proof your team adds, then organises it into a draft QIP and regular reporting. Your team reviews the story and adds its professional judgement before anything is final.
Does Emberry tell us that we are compliant or guarantee a rating?
No. Emberry helps your team keep work and evidence organised and prepare for reviews. Your provider remains responsible for compliance, and rating decisions stay with the regulatory authority.
Start with one conversation that matters.
Choose a family or educator question, listen to what comes back and see how Emberry turns the response into clear follow-through and QIP evidence.
Start smallAgree what good looks likeDecide together in 60 to 90 days
We will reply within one business day.
A simple first step
Start free, or talk it through.
Create your account and have a survey live today, or book a walkthrough and we will shape one around the question that matters most to your families.