A score rarely tells the whole story
You need to know why a resident or family feels that way before you know what to improve.
When a score drops
For residential aged care providersHear residents.
Hear residents.
Follow through.
Show what changed.
Turn resident, family and staff feedback into owned actions and Standards-ready evidence, without replacing your care system.
Rosewood Gardens
Clarkson · FeedbackCare and services
How well do our staff know and care for you?
Tap a star. One tap to choose.
Sending as Sarah · only the Rosewood Gardens team will see this.
Skip this oneContinue
Standards questions ready to useYour own surveys, in your wordsEvery concern has an owner and historyKeep the care system you already use
Ask → understand → reply → improve
Easy for familiesA link or QR code. No app needed.
Keep your current systemEmberry works alongside it.
Clear accountabilityOwner, due date and full history.
Ready for your auditFeedback linked to the Standards.
Accountability and Standards mapping are on Premium and above.
The everyday reality
Good work gets lost in too many places.
Your team is already listening, following up and making things better. The hard part is keeping the full story together when feedback, notes, actions and evidence for the Standards all live in different places.
Good intentions do not guarantee follow-through
Without a clear owner and due date, the next step can disappear into an inbox or someone's memory.
When something needs doing
A scattered history is hard to use as proof
When feedback, replies and actions live apart, your team has to rebuild the PCI later.
At audit and self-assessment
Emberry turns a conversation into visible improvement
Hear the story, respond, follow through and keep a clear record of what changed.
Built for what happens next
Collecting answers is only the beginning.
Emberry brings resident, family and staff feedback, incidents and everyday observations into one clear story. Your team can act, follow through and keep the evidence ready for your Plan for Continuous Improvement.
Know the story behind every score.
Ask your own questions or start with Aged Care Standards questions ready to use. Residents, families and staff can add detail and, when they choose, your team can reply privately.
Rosewood Gardens
Clarkson · FeedbackHow likely are you to recommend us to a friend or family member?
To someone looking for a home for a parent.
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0 = Not at all · 10 = Very likely
What would make it better?
CommunicationMealtimesPersonal careStaff
Add any detail. Days, rooms, staff. The team will see this with your rating.
Skip this oneContinue
What it gives youUnderstand sooner. Respond with care.
Every important next step has an owner.
When feedback, an incident or an everyday observation needs attention, it becomes a clear follow-up with an owner, a due date and every update kept together.
Case #2041In progressPDPriya DesaiFacility ManagerAssigned todayDue todayWhat it gives youNothing gets overlooked or lost.
Turn everyday improvement into evidence.
Feedback, observations, actions and outcomes stay connected to the right Standard, so your self-assessment starts with the story already there.
Rating · 90d▲ 0.54.3What it gives youLess rebuilding. More improving.
A complete feedback loop
From “tell us more” to “here's what changed.”
Residents feel heard, every concern is followed through to resolution, and the people and the proof stay connected, so the full story is ready for your next audit.
01Ask
Standard 1.2
“How well do we keep you informed?”
Tap a star. One tap to choose.
Ask what matters
Use your own survey or start with aged care questions built around the Standards.
02Understand
What would make it better?
CommunicationMealtimes
Dinner felt rushed on Tuesday. Mum did not get time to finish her meal.
Hear the story behind the answer
Residents and families can explain what is behind a score, and your team can reply.
03OwnPremium and above
Case #2041In progress
“Dinner felt rushed on Tuesday.”
PDPriya DesaiFacility Manager
Assigned todayDue today
Make sure someone follows through
Every concern has an owner, a due date and a clear history from open to resolved.
04Ready
EvidenceReady to use
- Standard 1 · The Individual
- Standard 5 · Clinical Care
- Standard 6 · Food and Nutrition
- Standard 2 · The Organisation
Evidence you can use
Feedback, cases and reports stay linked to the Standards, ready to use as evidence in your PCI and at audit.
A clear view for your whole team
Know what needs attention. Know who is handling it.
Whether it begins with feedback, an incident or something a staff member notices, every follow-up has an owner, a due date and a clear history. Leaders can support the right home without taking the work away from local teams.
- See every open follow-up and who owns it
- Keep replies, actions and closure notes together
- Walk into audits with the history already there
Made for the people doing the work
A clear next step for everyone.
Each person sees what matters to them, in words that make sense. Emberry works alongside the systems your team already knows, so there is no big platform change.
Owners and CEOs
See what is happening across all your homes.
Quality and Operations Managers
Use feedback, cases and reports as evidence for your PCI.
Facility Managers
Know what to do next and keep it moving.
Residents and Families
Share a thought quickly and feel heard.
Fits around what you already have
Keep your aged care management system. Add a clearer way to improve.
Emberry sits alongside the systems your team already uses. It brings feedback, incidents and everyday observations into one clear story, gives each next step an owner and keeps the evidence ready for your PCI.
Book a walkthroughAlayaCare
Telstra Health
Lumary
Autumn Care
Microsoft
Google
Emberry works alongside these systems. Names and logos are their owners’ own, and do not indicate a data integration or a partnership.
Straight answers
The questions we would ask too.
It should be easy to understand what Emberry does and what it does not do.
Do we need to replace our aged care management system?
No. Emberry works alongside the system your homes already use. It focuses on listening, following through and keeping evidence of improvement together, rather than trying to manage every part of your service.
Can we ask our own questions?
Yes. Use your own questions and wording, or start with the ready-made aged care question library. The questions are already linked to the relevant Standards, so the feedback is easier to use later.
Can residents and families reply without downloading an app?
Yes. Residents and families open a short survey from a link or QR code. They can stay anonymous, or choose to identify themselves so your team can respond directly.
What happens when feedback, an incident or an observation needs action?
It can become a clear follow-up linked to the original record. It has an owner, a due date and a complete history, so nothing sits unseen and the outcome is kept as evidence.
Does Emberry write our PCI and reports for us?
No. Your team writes the PCI. Emberry keeps the feedback, follow-ups and outcomes organised and linked to the Standards, so your team can use them directly as evidence in the plan and at audit.
Does Emberry tell us that we are compliant or guarantee an audit outcome?
No. Emberry helps your team keep work and evidence organised and prepare for audits. Your provider remains responsible for compliance, and audit decisions stay with the Aged Care Quality and Safety Commission.
Start with one conversation that matters.
Choose a resident, family or staff question, listen to what comes back and see how Emberry turns the response into clear follow-through and evidence for the Standards.
Start smallAgree what good looks likeDecide together in 60 to 90 days
We will reply within one business day.
A simple first step
Start free, or talk it through.
Create your account and have a survey live today, or book a walkthrough and we will shape one around the question that matters most to your residents.