A score rarely tells the whole story
You need to know why a participant or family feels that way before you know what to improve.
When a score drops
For NDIS providers and disability servicesHear participants.
Hear participants.
Follow through.
Show what changed.
Turn participant, family and support worker feedback into owned actions and audit-ready evidence, without replacing your client system.
Northline Supports
Clarkson · FeedbackChoice and control
How well do our workers listen to what you want?
Tap a star. One tap to choose.
Sending as Sarah · only the Northline Supports team will see this.
Skip this oneContinue
Practice Standards questions ready to loadYour own surveys, in your wordsEvery concern has an owner and historyKeep the client system you already use
Ask → understand → reply → improve
Easy for familiesA link or QR code. No app needed.
Keep your current systemEmberry works alongside it.
Clear accountabilityOwner, due date and full history.
Ready for your auditFeedback linked to its outcome area.
Accountability and outcome-area mapping are on Premium and above.
The everyday reality
Good work gets lost in too many places.
Your team is already listening, following up and making things better. The hard part is keeping the full story together when feedback, notes, actions and evidence for audit all live in different places.
Good intentions do not guarantee follow-through
Without a clear owner and due date, the next step can disappear into an inbox or someone's memory.
When something needs doing
A scattered history is hard to use as proof
When feedback, replies and actions live apart, your team has to rebuild the evidence later.
At audit and self-assessment
Emberry turns a conversation into visible improvement
Hear the story, respond, follow through and keep a clear record of what changed.
Built for what happens next
Collecting answers is only the beginning.
Emberry brings participant, family and support worker feedback, incidents and everyday observations into one clear story. Your team can act, follow through and keep the evidence ready for audit.
Know the story behind every score.
Ask your own questions or start with a Practice Standards set ready to load. Participants, families and support workers can add detail and, when they choose, your team can reply privately.
Northline Supports
Clarkson · FeedbackHow likely are you to recommend us to another participant?
To someone looking for supports.
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0 = Not at all · 10 = Very likely
What would make it better?
CommunicationRosteringCommunicationSupport workers
Add any detail. Days, shifts, workers. The team will see this with your rating.
Skip this oneContinue
What it gives youUnderstand sooner. Respond with care.
Every important next step has an owner.
When feedback, an incident or an everyday observation needs attention, it becomes a clear follow-up with an owner, a due date and every update kept together.
Case #2041In progressPDPriya DesaiService ManagerAssigned todayDue todayWhat it gives youNothing gets overlooked or lost.
Turn everyday improvement into evidence.
Feedback, observations, actions and outcomes stay connected to the right outcome area, so audit preparation starts with the story already there.
Rating · 90d▲ 0.54.3What it gives youLess rebuilding. More improving.
A complete feedback loop
From “tell us more” to “here's what changed.”
Participants feel heard, every concern is followed through to resolution, and the people and the proof stay connected, so the full story is ready for audit.
01Ask
Choice and control
“How well do we keep you informed?”
Tap a star. One tap to choose.
Ask what matters
Use your own survey or start with disability questions built around the Practice Standards.
02Understand
What would make it better?
CommunicationRostering
My shift changed twice last week and nobody told me until the morning of.
Hear the story behind the answer
Participants and families can explain what is behind a score, and your team can reply.
03OwnPremium and above
Case #2041In progress
“My shift changed with no notice.”
PDPriya DesaiService Manager
Assigned todayDue today
Make sure someone follows through
Every concern has an owner, a due date and a clear history from open to resolved.
04Ready
EvidenceReady to use
- Choice and control
- Support delivery
- Incident management
- Feedback and complaints
Evidence you can use
Feedback, cases and reports stay linked to the Practice Standards, ready to use as evidence at audit.
A clear view for your whole team
Know what needs attention. Know who is handling it.
Whether it begins with feedback, an incident or something a support worker notices, every follow-up has an owner, a due date and a clear history. Leaders can support the right service without taking the work away from local teams.
- See every open follow-up and who owns it
- Keep replies, actions and closure notes together
- Walk into audits with the history already there
Made for the people doing the work
A clear next step for everyone.
Each person sees what matters to them, in words that make sense. Emberry works alongside the systems your team already knows, so there is no big platform change.
Owners and CEOs
See what is happening across all your services.
Quality and Operations Managers
Use feedback, cases and reports as evidence at audit.
Service Managers
Know what to do next and keep it moving.
Participants and Support Workers
Share a thought quickly and feel heard.
Fits around what you already have
Keep your client management system. Add a clearer way to improve.
Emberry sits alongside the systems your team already uses. It brings feedback, incidents and everyday observations into one clear story, gives each next step an owner and keeps the evidence ready for audit.
Book a walkthroughLumary
Brevity
ShiftCare
Careview
Microsoft
Google
Emberry works alongside these systems. Names and logos are their owners’ own, and do not indicate a data integration or a partnership.
Straight answers
The questions we would ask too.
It should be easy to understand what Emberry does and what it does not do.
Do we need to replace our client management system?
No. Emberry works alongside the system your teams already use for rostering, notes and billing. It focuses on listening, following through and keeping evidence of improvement together.
Can we ask our own questions?
Yes. Use your own questions and wording, or start with a ready-made disability question set. Questions carry the outcome area they speak to, so the feedback is easier to use at audit.
Can participants reply without downloading an app?
Yes. Participants and families open a short survey from a link or QR code, and it can be read aloud or answered with faces. They can stay anonymous, or identify themselves so your team can respond directly.
What happens when feedback, an incident or an observation needs action?
It can become a clear follow-up linked to the original record. It has an owner, a due date and a complete history, so nothing sits unseen and the outcome is kept as evidence.
Does Emberry write our evidence and reports for us?
No. Emberry keeps the feedback, follow-ups and outcomes organised and linked to the Practice Standards, so your team can use them directly as evidence at audit and in your own plans and reporting.
Does Emberry tell us that we are compliant or guarantee an audit outcome?
No. Emberry helps your team keep work and evidence organised and prepare for audit. Your organisation remains responsible for compliance, and audit decisions stay with your approved quality auditor and the NDIS Quality and Safeguards Commission.
Start with one conversation that matters.
Choose a participant, family or worker question, listen to what comes back and see how Emberry turns the response into clear follow-through and evidence.
Start smallAgree what good looks likeDecide together in 60 to 90 days
We will reply within one business day.
A simple first step
Start free, or talk it through.
Create your account and have a survey live today, or book a walkthrough and we will shape one around the question that matters most to your participants.