A score rarely tells the whole story
You need to know why a customer felt that way before you know what to fix.
When a score drops
For multi-site retail, hospitality and fitnessHear customers.
Hear customers.
Follow through.
Show what changed.
Turn customer and team feedback into owned actions and proof of what changed, without replacing your point of sale or booking systems.
Harbour Lane Coffee
Clarkson · FeedbackService and speed
How was your visit today?
Tap a star. One tap to choose.
Sending as Sarah · only the Harbour Lane Coffee team will see this.
Skip this oneContinue
Question sets ready for your type of venueYour own questions, in your wordsEvery concern has an owner and historyKeep the systems you already use
Ask → understand → reply → improve
Easy for customersA link or QR code. No app needed.
Keep your current systemEmberry works alongside it.
Clear accountabilityOwner, due date and full history.
A weekly reportThe week, organised site by site.
Accountability is on Premium and above.
The everyday reality
Good work gets lost in too many places.
Your team is already listening, following up and making things better. The hard part is keeping the full story together when reviews, messages, notes and actions all live in different places.
Good intentions do not guarantee follow-through
Without a clear owner and due date, the next step can disappear into an inbox or someone's memory.
When something needs doing
A scattered history is hard to use as proof
When feedback, replies and actions live apart, nobody can tell whether the fix worked.
At the weekly review
Emberry turns a conversation into visible improvement
Hear the story, respond, follow through and keep a clear record of what changed.
Built for what happens next
Collecting answers is only the beginning.
Emberry brings customer and team feedback into one clear story. Your team can act while the customer is still in the room, follow through, and see whether it actually moved.
Know the story behind every score.
Ask your own questions or start with a set built for your type of venue. Customers and staff can add detail and, when they leave contact details, your team can reply privately.
Harbour Lane Coffee
Clarkson · FeedbackHow likely are you to recommend us to a friend?
To someone who lives or works nearby.
0
1
2
3
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10
0 = Not at all · 10 = Very likely
What would make it better?
Wait timeStaffValueCleanliness
Add any detail. Time of day, which site, who served you. The team will see this with your rating.
Skip this oneContinue
What it gives youUnderstand sooner. Respond with care.
Every important next step has an owner.
When feedback, an incident or an everyday observation needs attention, it becomes a clear follow-up with an owner, a due date and every update kept together.
Case #2041In progressPDPriya DesaiVenue ManagerAssigned todayDue todayWhat it gives youNothing gets overlooked or lost.
See what actually moved.
Every answer is grouped by the part of the visit it belongs to, so you can see which sites moved after you changed something.
Rating · 90d▲ 0.54.3What it gives youLess guessing. More fixing.
A complete feedback loop
From “tell us more” to “here's what changed.”
Customers feel heard, every complaint is followed through to resolution, and the people and the proof stay connected, so you can see whether the fix held.
01Ask
Service and speed
“How was your visit today?”
Tap a star. One tap to choose.
Ask what matters
Use your own survey or start with a set built for cafes, stores, gyms or venues.
02Understand
What would make it better?
Wait timeStaff
The lunch queue was out the door and only one till was open.
Hear the story behind the answer
Customers can explain what is behind a score, and your team can reply.
03OwnPremium and above
Case #2041In progress
“The lunch queue was out the door.”
PDPriya DesaiVenue Manager
Assigned todayDue today
Make sure someone follows through
Every concern has an owner, a due date and a clear history from open to resolved.
04Ready
Weekly reportReady to review
- Service and speed
- Cleanliness
- Value
- Staff on shift
Your weekly report writes itself
The week is organised into a report you can act on, site by site.
A clear view for your whole team
Know what needs attention. Know who is handling it.
Whether it begins with a review, a complaint or something a team member notices, every follow-up has an owner, a due date and a clear history. Leaders can back the right site without taking the work off local managers.
- See every open follow-up and who owns it
- Keep replies, actions and closure notes together
- Walk into the weekly review with the history already there
Made for the people doing the work
A clear next step for everyone.
Each person sees what matters to them, in words that make sense. Emberry works alongside the systems your team already knows, so there is no big platform change.
Owners and CEOs
See what is happening across all your sites.
Quality and Operations Managers
See which sites are moving and which are stuck.
Venue Managers
Know what to do next and keep it moving.
Customers and Staff
Say something quickly and get a reply.
Fits around what you already have
Keep your point of sale and booking systems. Add a clearer way to improve.
Emberry sits alongside the systems your team already uses. It brings customer and team feedback into one clear story, gives each next step an owner, and shows whether the fix worked.
Book a walkthroughSquare
Lightspeed
Shopify
Mindbody
Microsoft
Google
Emberry works alongside these systems. Names and logos are their owners’ own, and do not indicate a data integration or a partnership.
Straight answers
The questions we would ask too.
It should be easy to understand what Emberry does and what it does not do.
Do we need to change our point of sale or booking system?
No. Emberry sits beside whatever you run the business on. It focuses on hearing customers, following through and showing whether things improved, not on taking payments or managing bookings.
Can we ask our own questions?
Yes. Use your own questions and wording, or start with a ready-made set for cafes, stores, gyms and venues. Every question carries the part of the visit it belongs to, so the answers group themselves.
Do customers need an app or an account?
No. Customers tap a tag, scan a QR code or follow a link, and answer a few short questions. They can stay anonymous, or leave contact details so you can reply.
What happens when someone leaves bad feedback?
It becomes a follow-up with an owner, a due date and a full history, routed to the manager of that site. Nothing sits unseen, and the outcome stays attached to the original feedback.
Does Emberry write our reports for us?
Emberry brings together the feedback and the follow-ups your team adds, then organises the week into a report per site and across the group. Your team decides what to act on.
Does this replace our public reviews?
No. Emberry is private feedback that reaches you before it reaches a public review site, so you get a chance to fix it first. Public reviews stay where they are.
Start with one conversation that matters.
Pick one question that matters at your busiest site, listen to what comes back and see how Emberry turns it into a fix somebody owns.
Start smallAgree what good looks likeDecide together in 60 to 90 days
We will reply within one business day.
A simple first step
Start free, or talk it through.
Create your account and have a survey live today, or book a walkthrough and we will shape one around the question that matters most to your sites.