Pricing

Monthly. Per site.

Three plans, switch any time. Nothing to negotiate before you can see it working, and nothing to install. A site is one physical place: a centre, a home, a service, a store or a venue.

Standard

$49

per site, per month

For a single site or a small group. Everything you need to hear people and reply when something goes wrong.

Your brand on every screen people see
Unlimited links, QR codes and tags
Questions rotate, so nobody sees repeats
Follow-up questions when an answer is low
Trends and one score across your sites
Email support

Start a conversation

Premium · most chosen

$109

per site, per month

For providers who need follow-ups managed properly, the regulator layer, AI help or multiple audiences in one account.

Everything in Standard
Cases: owner, due time, full history
Regulator layer, mapped to your framework
AI drafting, themes and summaries
Different questions per audience
Priority support

Talk to us about a pilot

Enterprise

Custom

50+ sites

For groups with 50 or more sites, your own single sign-on, or a framework of your own.

Everything in Premium
Sign in with your own identity provider
Bring your own framework
Your own sub-domain, no Emberry credit
A named contact you can call

Talk to us

Prices in AUD, per site, per monthMonthly billing, cancel any timeAdd or pause a site as you goHosted in Sydney

How billing works

A site is a placeOne centre, home, service, store or venue.

People are freeInvite as many of your team as you like.

Responses are freeNo per-response or per-survey charge.

Change any monthAdd a site, pause one, or switch plan.

The detail

The parts people ask about before they buy.

The same product on every plan. What changes is how much of it is switched on.

Where it runs: Sydney, for every account, on every plan.
Account shape: One account per organisation. Your brand, your topics, your framework, your audiences.
Channels: Links, QR codes, NFC tags, email and SMS. You choose which ones you use.
Sign in: Google or Microsoft on Standard and Premium. Your own identity provider on Enterprise.
Cases: Premium and above. A low answer opens a case with an owner, a due time and a clock.
Regulator layer: Premium and above. Childcare and aged care frameworks are pre-loaded. Bring your own on Enterprise.
AI: Premium and above. Drafts questions, groups themes and summarises. A person approves before anything goes live.
Integrations: Webhooks for new responses and cases, spreadsheet export on every plan, Slack or email alerts.
Data: Your data is yours. Export it whenever you want, and take it with you if you leave.
Billing: Card, monthly, in advance. Invoicing available on Enterprise.

Straight answers

Questions about the bill.

The ones worth answering before a first conversation, not after it.

What exactly counts as a site?

One physical place that people walk into: a childcare centre, an aged care home, a disability service, a store, a cafe or a gym. A head office is not a site, and neither is a second audience at the same address.

Do we pay per response?

No. Collect as much feedback as you like. The price is per site, per month, and it does not move because you had a busy quarter.

Can we start with a few sites and add more later?

Yes. Most groups start with one or two, then add the rest once the routine is working. Sites can be added, paused or removed month to month.

Is there a discount for a whole group?

At 50 sites and above the conversation moves to Enterprise, where pricing is set for the group rather than per site.

Is there a free trial?

We would rather run a short pilot with you: one question that matters, at one or two sites, with a decision at the end of it. That way you are looking at your own feedback, not a demo account.

Are the prices GST inclusive?

Yes. Prices are in Australian dollars and include GST.

Start with one conversation that matters.

Pick the question you would most like answered, at the site where it matters most. We will help you get it out and read what comes back.

Talk to us about a pilot

We will reply within one business day.

Get started

Tell us about your sites.

A short conversation, then a pilot shaped around the question that matters most.