The guest experience that keeps your rating climbing.
Branded surveys behind a QR on the table or a link after checkout, private by default. Every identified guest is invited to review you on Google, and a rough stay opens a case first so you can put it right. Add a wall of real reviews on your website, all from the one place.
Every identified answer gets the same Google review invite, never chosen by the score someone left. The only difference is you get to fix a problem first.
A rough stay becomes a fix, not a 1-star review.
What happens next depends on how a guest answers, not on how you'd like them to. Every guest who leaves their name gets the same invite to review you on Google, the score they left never changes that. What a rough stay changes is that a case opens too, so you get the first chance to make it right, often before it would ever have become a public one-star.
- Private by default. Feedback comes to you first, in your own channel, not straight onto a public review site.
- The same Google invite for everyone. Every guest who leaves their name sees the one-tap review prompt. It's never chosen by the score they gave, which is what keeps it inside Google's rules.
- A rough stay opens a case. You get the first chance to make it right, the honest way to keep a one-star from being written at all.
- Anonymous stays anonymous. Guests who'd rather not leave a name are still heard, with no review prompt.
Surveys guests actually finish, that work harder for you.
A few short questions in your colours, scanned at the table or texted after checkout, answered in under a minute. Under that simplicity, the survey is doing a lot: fully customisable, tagged to the things you care about, and built to get you more than just a score.
- Anonymous or identified, their call. Let guests stay anonymous to lift honesty and response rates, or verify with an OTP so you can reply.
- Customisable, in your words. Ask about the room, the meal, the service, whatever makes your venue. Your logo, your colours.
- Captures testimonial verbatim. Positive comments become quotes you can publish, with permission, straight to your marketing.
- The same Google invite for everyone. At the end, every identified guest gets the same one-tap prompt to review you on Google, never chosen by their score.
- One view across every venue. Each site keeps its own score, and they all roll up so you can compare and spot the one that needs attention.
One survey, everywhere your guests are.
It's the same link behind everything below. Print it, tap it, email it, or text it, whatever fits the moment. Every response lands in the one dashboard. The links and QR shown here are a sample.
How are we doing?
Scan to share quick,
private feedback.
To: guests
Private praise, turned into a public wall.
Nothing here is published without permission. At the end of the survey, every guest can give an optional okay to share their words publicly, initials only, and only those replies become this live, verified wall of reviews on your own website. Always fresh, never copy-pasted. Here's a mock-up using test data, shown exactly as it would sit on your site.
The room was immaculate and the staff went out of their way at every turn. Genuinely one of the best stays we've had.
Check-in was seamless and the little touches, a note, a late checkout, made all the difference. We'll be back.
The restaurant was the highlight. Beautiful food, warm service, and they handled a dietary request without missing a beat.
We had a small issue with the room and it was sorted within minutes, with a genuine apology. That's real service.
Spotless, quiet, and the bed was heaven. Everything you want and nothing you don't. Highly recommend.
The team remembered us from last time and it felt like coming home. That kind of care keeps us loyal.
Great location, great value, and a front desk that actually cares. We've already booked our next stay.
Hosted our event here and every detail was handled. Guests are still talking about it. Faultless.
A concern becomes a case, not a complaint.
When a guest flags something, a slow check-in, a room that wasn't ready, or a meal that missed, emberry opens a case automatically, routes it to the right manager, and starts a clock. Nothing sits unseen, and you can make it right before it becomes a public review.
Low answer
A 1–2 star response is flagged the moment it lands.
Case opens
A case is created and linked to the feedback automatically.
Routed
It lands with the right duty manager or shift lead.
Clock starts
An SLA timer tracks how long it takes to respond.
Resolved
Closed with a note, and counted in your resolution stats.
“Our room wasn't ready until well after the check-in time and no one let us know. The team were lovely once we sorted it, it was just a frustrating start.”
- Case opened from feedbackAuto · 2:15 PM
- Routed to Priya, duty manager2:15 PM
- Checked housekeeping's turnaround times2:55 PM
- Resolved · comped a breakfast, added a ready-room alert3:25 PM
Illustrative case · linked to the feedback that triggered it
Hospitality questions, answered.
How does emberry help our online reviews?
Can guests give feedback without an app?
Can we survey across multiple venues?
Where is our data stored?
Get your first survey live.
Start free, or book a walkthrough and we'll set up your first QR survey with you. We'll be in touch the same day during business hours.