One score across every store, and a rating that keeps climbing.
A QR at every register, private by default. Roll every store into one head-office view, invite every identified shopper to review you on Google, and open a case on a rough visit so the store can fix it first, all from the one place.
Every identified answer gets the same Google review invite, never chosen by the score someone left. The only difference is you get to fix a problem first.
A bad visit becomes a fix, not a 1-star review.
What happens next depends on how a shopper answers, not on how you'd like them to. Every shopper who leaves their name gets the same invite to review you on Google, whatever score they left. What a rough visit changes is that a case opens at that store too, so the team gets the first chance to make it right, often before it would ever have become a public one-star.
- The same Google invite for everyone. Every shopper who leaves their name sees the one-tap review prompt. It's never chosen by the score they gave, which is what keeps it inside Google's rules.
- A rough visit opens a case. It routes to that store so the team gets the first chance to make it right, before it would ever have become a public review.
- One score, every store. Every location rolls into one head-office view, with a league table to rank them and spot the weak site.
Surveys shoppers actually finish, that work harder for you.
A few short questions in your colours, scanned at the register or texted after purchase, answered in under a minute. Under that simplicity, the survey is doing a lot: fully customisable, tagged to the things you care about, and reported per store and across the group.
- Anonymous or identified, their call. Let shoppers stay anonymous to lift honesty and response rates, or verify with an OTP so you can reply.
- Customisable, in your words. Ask about the staff, the range, the checkout, whatever drives your stores. Your logo, your colours.
- Every store, side by side. Each site keeps its own score and they all roll up, so you can compare stores and coach the ones that need it.
- The same Google invite for everyone. At the end, every identified shopper gets the same one-tap prompt to review you on Google, never chosen by their score.
- Captures testimonial verbatim. Positive comments become quotes you can publish, with permission, straight to your marketing.
One survey, everywhere your shoppers are.
It's the same link behind everything below. Print it, tap it, email it, or text it, whatever fits the moment. Every response lands in the one dashboard, tagged to its store. The links and QR shown here are a sample.
How are we doing?
Scan to share quick,
private feedback.
To: shoppers
Private praise, turned into a public wall.
Nothing here is published without permission. At the end of the survey, every shopper can give an optional okay to share their words publicly, initials only, and only those replies become this live, verified wall of reviews on your own website. Always fresh, never copy-pasted. Here's a mock-up using test data, shown exactly as it would sit on your site.
The staff actually know their stuff and helped me find exactly what I needed without any pressure. Rare these days.
Every store feels consistent, tidy, well stocked, friendly. You know what you're getting wherever you go.
A return was handled in two minutes flat, no fuss, no lecture. That's exactly why I keep coming back.
Great range and even better staff. Someone went and checked the stockroom for me rather than just saying no.
Quick checkout even at the weekend rush. Whoever runs this store has it dialled in.
I mentioned something wasn't quite right and they sorted it on the spot. Made me a customer for life.
Good value, helpful team, and a store that's actually a pleasure to walk around. My default now.
The click-and-collect was ready early and the handover was friendly and fast. Faultless experience.
A concern becomes a case, not a complaint.
When a shopper flags something, a long queue, an out-of-stock, or unhelpful service, emberry opens a case automatically, routes it to that store's manager, and starts a clock. Nothing sits unseen, and head office can see how quickly each store resolves things.
Low answer
A 1–2 star response is flagged the moment it lands.
Case opens
A case is created and linked to the feedback automatically.
Routed
It lands with the right store manager, and head office can see it too.
Clock starts
An SLA timer tracks how long it takes to respond.
Resolved
Closed with a note, and counted in your resolution stats.
“Queued for 15 minutes with one register open at a busy time. The cashier was great, it just felt understaffed for the rush.”
- Case opened from feedbackAuto · 1:40 PM
- Routed to Marcus, Chermside manager1:40 PM
- Reviewed the roster against foot-traffic2:40 PM
- Resolved · added a second register for peak hours3:10 PM
Illustrative case · linked to the feedback that triggered it
Retail questions, answered.
Can we compare stores?
How do shoppers give feedback?
Does it help protect our online rating?
Where is our data stored?
Get your first survey live.
Start free, or book a walkthrough and we'll roll your stores into one view with you. We'll be in touch the same day during business hours.