The feedback that keeps your rating climbing.
Branded surveys behind a QR on the counter, private by default. Invite every identified customer to review you on Google, and open a case on a rough visit so you can fix it first. Add a wall of real reviews on your website, all from the one place.
Every identified answer gets the same Google review invite, never chosen by the score someone left. The only difference is you get to fix a problem first.
A bad day becomes a fix, not a 1-star review.
What happens next depends on how a customer answers, not on how you'd like them to. Every customer who leaves their name gets the same invite to review you on Google, whatever score they left. What a rough visit changes is that a case opens too, so you get the first chance to make it right, often before it would ever have become a public one-star.
- Private by default. Feedback comes to you first, in your own channel, not straight onto a public review site.
- The same Google invite for everyone. Every customer who leaves their name sees the one-tap review prompt. It's never chosen by the score they gave, which is what keeps it inside Google's rules.
- A rough visit opens a case. You get the first chance to make it right, the honest way to keep a one-star from being written at all.
Surveys customers actually finish, that work harder for you.
A few short questions in your colours, scanned at the counter or texted after the visit, answered in under a minute. Under that simplicity, the survey is doing a lot: fully customisable, tagged to the things you care about, and built to get you more than just a score.
- Anonymous or identified, their call. Let customers stay anonymous to lift honesty and response rates, or verify with an OTP so you can reply.
- Customisable, in your words. Ask about the things that matter to your venue, the coffee, the class, the cut. Your logo, your colours.
- Captures testimonial verbatim. Positive comments become quotes you can publish, with permission, straight to your marketing.
- The same Google invite for everyone. At the end, every identified customer gets the same one-tap prompt to review you on Google, never chosen by their score.
- Live in minutes. Print a QR, stick it on the counter, and you're collecting feedback before the next coffee.
One survey, everywhere your customers are.
It's the same link behind everything below. Print it, tap it, email it, or text it, whatever fits the moment. Every response lands in the one dashboard. The links and QR shown here are a sample.
How are we doing?
Scan to share quick,
private feedback.
To: customers
Private praise, turned into a public wall.
Nothing here is published without permission. At the end of the survey, every customer can give an optional okay to share their words publicly, initials only, and only those replies become this live, verified wall of reviews on your own website. Always fresh, never copy-pasted. Here's a mock-up using test data, shown exactly as it would sit on your site.
Best flat white in the neighbourhood, and the team remembers my order. It's the little things that keep me coming back.
Always spotless, always friendly, and the food is consistently great. My go-to spot for a catch-up.
They fixed a mix-up with my order so gracefully I ended up more impressed than if it had never happened.
Genuinely welcoming every single time. You can tell the staff actually enjoy being here.
Quick service even at the morning rush, and they never get my complicated order wrong. Legends.
The new menu is fantastic and there's always something for the kids. We're here most weekends now.
Great value and a lovely atmosphere. It feels like a local that actually cares about its regulars.
I left a bit of feedback once and they actually acted on it. That's rare, and it earned my loyalty.
A concern becomes a case, not a complaint.
When a customer flags something, a slow coffee, a booking mix-up, or a rushed service, emberry opens a case automatically, routes it to the right manager, and starts a clock. Nothing sits unseen, and you can make it right before it becomes a public review.
Low answer
A 1–2 star response is flagged the moment it lands.
Case opens
A case is created and linked to the feedback automatically.
Routed
It lands with the right manager or shift lead.
Clock starts
An SLA timer tracks how long it takes to respond.
Resolved
Closed with a note, and counted in your resolution stats.
“Coffee took 20 minutes on a quiet morning and came out lukewarm. The staff were friendly, it was just really slow today.”
- Case opened from feedbackAuto · 9:05 AM
- Routed to Sam, morning manager9:05 AM
- Checked the rush with the barista9:30 AM
- Resolved · offered a free coffee, retrained on wait times10:00 AM
Illustrative case · linked to the feedback that triggered it
Common questions, answered.
How quickly can we start?
How do customers give feedback?
Will it help our Google rating?
Where is our data stored?
Get your first survey live.
Start free, or book a walkthrough and we'll set up your first QR survey with you. We'll be in touch the same day during business hours.