Bring your own framework
Tag questions against whatever you accredit under. One pool of well-tagged questions becomes evidence across every standard it touches, instead of a separate survey per requirement.
Healthcare · clinics & allied health
Patient experience, tagged to the framework you accredit under.
Branded patient surveys behind a QR in the waiting room or a link after the visit. Verified email when you need to attach feedback to a record, anonymous when you don't, all tagged to whichever framework you accredit against.
Bring your own: your accreditation frameworkBuilt and hosted in Australia
Patient Experience Survey Software for Clinics
emberry is a patient experience platform for clinics and allied health practices. It runs branded surveys at the point of care, tags every answer to the framework you accredit under, and lets feedback be verified to a record or fully anonymous, whichever each question needs.
How it fits
Clinics & allied health
Clinics and allied health practices accredit under different frameworks, and most patient feedback never makes it into one. emberry gathers patient experience at the point of care and keeps it tagged to the standards you're measured on.
Verified or anonymous, by design
When feedback needs to attach to a patient record, an optional emailed code verifies who answered. When it doesn't, anonymous keeps people honest and the noise out.
A concern becomes a tracked case
A low answer about wait time, communication, or care opens a case, routes it to the right clinician or manager, and starts a clock, so nothing falls through.
At the point of care
A QR at reception, a link on the after-visit summary, a link in your follow-up email. Short, in your practice's colours, answered before the patient gets home.
The regulator layer
Bring your own: your accreditation framework
Bring the framework you accredit under and tag each question against it. Adjust the mapping, add your own questions, and export the tagged responses when your accreditor asks.
The regulator layer is one part of the wider platform. See how tagging, cases, and reporting work end to end, or compare plans and pricing.
FAQ
Healthcare questions, answered.
Which accreditation framework does emberry support?
Yours. Rather than locking you to one standard, emberry lets you tag each question against the framework you accredit under, so one pool of well-tagged questions becomes evidence across every requirement it touches, instead of a separate survey per standard.
Can patient feedback be linked to a record?
When it needs to be, yes: an optional emailed code verifies who answered, so the feedback can attach to the right patient. When linkage isn't needed, anonymous keeps responses candid and the noise out. Both run in the same survey.
How do patients give feedback?
However suits the visit: a QR at reception, or a link you can add to the after-visit summary or a follow-up email. The survey is short, in your practice's colours, and usually answered before the patient gets home.
What happens to negative feedback?
A low answer about wait time, communication, or care can open a case automatically, route it to the right clinician or manager, and start a clock, so a concern becomes a tracked task rather than a line on a chart.
Is patient data stored in Australia?
Yes. Every account is hosted in Sydney, every change is logged, and the platform is built to follow Australian privacy law. You can export your data at any time.
More industries
Also regulator-ready.
Childcare
Early learning
Parent voice ready for assessment and rating cycles, tagged against NQS out of the box. An educator pulse running alongside, kept separate but rolling up to the same number.
Aged careResidential aged care
Resident, family, and staff voice in one place, tagged against the Aged Care Quality Standards. Mealtime, dignity, and clinical care topics come pre-loaded. Live in hours, not quarters.
DisabilityDisability services
Participant choice and control, made measurable. Tagged against the NDIS Practice Standards. Surveys that respect cognitive load and follow-ups that don't push.
Get your first survey live.
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