Simple, transparent pricing
Pricing suited to the work you do.
Choose your sector below to see the plans that best match your feedback, quality and improvement needs.
- Billed
- Per site, per month
- Trial
- 30 days free, no card charged
- Setup
- No setup fee, cancel any time
- Hosting
- Australian, in Sydney
Patient experience, heard while it is fresh and answered practice by practice. Suitable plans from $29 per site / month.
BasicStart Free
$29
per site, per month
Simple, always-on feedback for everyday customer or patient experience.
- Core surveys and question library
- Question rotation and follow-up logic
- Multi-site trends and comparisons
- Your brand on every feedback screen
- Unlimited responses and team members
- Unlimited web links and QR codes
See all Basic benefits
- Secure Australian data hosting
- Standard email support
Standard
$59
per site, per month
Everything needed to collect, understand and act on feedback across your sites.
- Everything in Basic
- Patient experience question library
- Custom surveys with logic
- AI-assisted patient insights
- Patient testimonial collection
- Data exports and reporting
Premium
$99
per site, per month
Add ownership, evidence and a repeatable improvement process, with priority support.
- Everything in Standard
- Patient, staff and referrer feedback
- Owned actions, due dates and history
- Feedback-to-action evidence
- AI-assisted improvement plans
- Practice-wide evidence trail
Enterprise
Tailored pricing
Additional control, integrations and deployment support for larger organisations.
- Everything in Premium
- User permissions and SSO
- API and custom widgets
- NFC tags
- Optional removal of Emberry attribution
Open full plan comparison
| Capability | Basic | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Your brand on every feedback screen | Included | Included | Included | Included |
| Unlimited feedback responses | Included | Included | Included | Included |
| Unlimited team members | Included | Included | Included | Included |
| Unlimited web links and QR codes | Included | Included | Included | Included |
| Always-on core surveys | Included | Included | Included | Included |
| Question library and rotation | Included | Included | Included | Included |
| Smart follow-up questions | Included | Included | Included | Included |
| Multi-site trends and comparisons | Included | Included | Included | Included |
| Secure Australian data hosting | Included | Included | Included | Included |
| Support | Priority | Priority | ||
| Custom surveys with logic | — | Included | Included | Included |
| AI-assisted themes and insights | — | Included | Included | Included |
| Testimonial collection | — | Included | Included | Included |
| Data exports and reporting | — | Included | Included | Included |
| Multiple audience groups | — | — | Included | Included |
| Owned actions and due dates | — | — | Included | Included |
| Complete case history | — | — | Included | Included |
| Framework mapping and evidence | — | — | Included | Included |
| AI-assisted improvement planning | — | — | Included | Included |
| User permissions and SSO | — | — | — | Included |
| API and custom widgets | — | — | — | Included |
| NFC tags | — | — | — | Included |
| Optional removal of Emberry attribution | — | — | — | Included |
Basic
- Your brand on every feedback screen
- Unlimited feedback responses
- Unlimited team members
- Unlimited web links and QR codes
- Always-on core surveys
- Question library and rotation
- Smart follow-up questions
- Multi-site trends and comparisons
- Secure Australian data hosting
- Support: Email
Standard
- Your brand on every feedback screen
- Unlimited feedback responses
- Unlimited team members
- Unlimited web links and QR codes
- Always-on core surveys
- Question library and rotation
- Smart follow-up questions
- Multi-site trends and comparisons
- Secure Australian data hosting
- Support: Email
- Custom surveys with logic
- AI-assisted themes and insights
- Testimonial collection
- Data exports and reporting
Premium
- Your brand on every feedback screen
- Unlimited feedback responses
- Unlimited team members
- Unlimited web links and QR codes
- Always-on core surveys
- Question library and rotation
- Smart follow-up questions
- Multi-site trends and comparisons
- Secure Australian data hosting
- Support: Priority
- Custom surveys with logic
- AI-assisted themes and insights
- Testimonial collection
- Data exports and reporting
- Multiple audience groups
- Owned actions and due dates
- Complete case history
- Framework mapping and evidence
- AI-assisted improvement planning
Enterprise
- Your brand on every feedback screen
- Unlimited feedback responses
- Unlimited team members
- Unlimited web links and QR codes
- Always-on core surveys
- Question library and rotation
- Smart follow-up questions
- Multi-site trends and comparisons
- Secure Australian data hosting
- Support: Priority
- Custom surveys with logic
- AI-assisted themes and insights
- Testimonial collection
- Data exports and reporting
- Multiple audience groups
- Owned actions and due dates
- Complete case history
- Framework mapping and evidence
- AI-assisted improvement planning
- User permissions and SSO
- API and custom widgets
- NFC tags
- Optional removal of Emberry attribution
Prices in AUD, per site, per monthMonthly billing, cancel any time30-day free trial, no setup feeHosted in Sydney
How billing works
A site is a placeOne centre, home, service, store or venue.
People are freeInvite as many of your team as you like.
Responses are freeNo per-response or per-survey charge.
Change any monthAdd a site, pause one, or switch plan.
The detail
The parts people ask about before they buy.
Choose the level of feedback, analysis and improvement support your organisation needs.
- Where it runs
- Sydney, for every account, on every plan.
- Account shape
- One account per organisation. Your brand, your topics, your framework, your audiences.
- Channels
- Links, QR codes, NFC tags, email and SMS. You choose which ones you use.
- Sign in
- Google or Microsoft on Standard and Premium. Your own identity provider on Enterprise.
- Cases
- Premium and above. A low answer opens a case with an owner, a due date and a complete history.
- Framework mapping
- Premium and above. Childcare and aged care frameworks are pre-loaded. Bring your own on Enterprise.
- AI
- Premium and above. Drafts questions, groups themes and summarises. A person approves before anything goes live.
- Integrations
- Webhooks for new responses and cases, spreadsheet export on every plan, Slack or email alerts.
- Data
- Your data is yours. Export it whenever you want, and take it with you if you leave.
- Billing
- Card, monthly, in advance. Invoicing available on Enterprise.
Straight answers
Questions about the bill.
The ones worth answering before a first conversation, not after it.
What exactly counts as a site?
One physical place that people walk into: a childcare centre, an aged care home, a disability service, a store, a cafe or a gym. A head office is not a site, and neither is a second audience at the same address.
Do we pay per response?
No. Collect as much feedback as you like. The price is per site, per month, and it does not move because you had a busy quarter.
Can we start with a few sites and add more later?
Yes. Most groups start with one or two, then add the rest once the routine is working. Sites can be added, paused or removed month to month.
Is there a discount for a whole group?
At 50 sites and above the conversation moves to Enterprise, where pricing is set for the group rather than per site.
Is there a free trial?
Yes. Every plan starts with a 30-day free trial. Your card is not charged until the trial ends, and you can change plans or cancel any time before then. If you would rather be walked through it first, talk to us and we will shape a pilot around the question that matters most.
Are the prices GST inclusive?
Yes. Prices are in Australian dollars and include GST.
Start with one conversation that matters.
Pick the question you would most like answered, at the site where it matters most. We will help you get it out and read what comes back.
We will reply within one business day.
Get started
Start free, or talk it through.
Create your account and have a survey live today, or book a walkthrough and we will shape one around the question that matters most.